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About Lailara Digital Marketing Consulting

Hi there! I'm Shawn Phillips, the Principal Consultant at Lailara Digital Marketing Consulting. With a background in scientific research and a passion for clear communication, I help businesses like yours cut through the noise and connect with their ideal customers. I believe in the power of storytelling and data-driven strategies to achieve remarkable results.

I specialize in crafting strategic content marketing solutions for small businesses, solopreneurs, and sales managers. My focus is on empowering you with buyer enablement, marketing enablement, and sales enablement content that drives inbound leads, enhances lead quality, and accelerates sales cycles.
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Struggling With any of These Business Challenges?

Confused Customers

Confused customers are a symptom of poor communication. Content marketing can clear things up by:

  • Filling information gaps: Provide clear, concise information about your products, services, and brand.

  • Creating consistent messaging: Ensure a unified brand voice and message across all channels.

  • Using clear language: Avoid jargon and explain complex topics in an easy-to-understand way.

  • Improving website navigation: Advocate for a user-friendly website that is easy to navigate.

  • Personalizing communication: Tailor messages to individual customer needs and interests.

By providing clear and engaging information, content marketing empowers customers and builds stronger relationships.

Difficulty Articulating what Makes you Different

Struggling to articulate your unique value often stems from undefined USPs, weak brand storytelling, generic messaging, a lack of content showcasing expertise, and inconsistent brand voice.

Content marketing can help by:

  • Defining and highlighting USPs: Use content to showcase what makes your business special.

  • Crafting a compelling brand story: Share your company's history, mission, and values to build a distinct identity.

  • Developing unique and engaging content: Avoid generic clichés and create valuable content that showcases your brand personality.

  • Positioning your brand as a thought leader: Share industry insights and expertise to build credibility.

  • Ensuring consistent brand voice and messaging: Develop a content style guide to maintain a cohesive brand identity across all channels.

By using content marketing strategically, you can clarify your value, tell your story, and demonstrate your expertise, making it easier to communicate what makes your business different and attract ideal customers.

Difficulty Attracting the Right Customers

Struggling to attract the right customers often comes down to these key issues: low brand visibility, an unclear value proposition, generic messaging, ineffective content distribution, and a lack of trust.

Content marketing can help by:

  • Increasing visibility: Create and share high-quality content to get noticed by the right people.

  • Communicating value: Clearly articulate your unique benefits and how you solve customer problems.

  • Targeting your message: Tailor your content to the specific needs and interests of your ideal customer.

  • Distributing effectively: Share your content on the right platforms and channels to reach your target audience.

  • Building trust: Use content to showcase your expertise and build credibility with potential customers.

Strategic content marketing helps you connect with your ideal customer, demonstrate your value, and build trust, ultimately attracting the right customers and growing your business.

Difficulty Convincing Customers to Choose you Over Competitors

If you're struggling to convince customers to choose you over competitors, it might be due to a lack of differentiation, a weak value proposition, low brand awareness and trust, ineffective communication, or lack of customer engagement.

Content marketing can help by:

  • Highlighting what makes you unique: Showcase your unique selling points and how you stand out.

  • Clearly communicating your value: Demonstrate the benefits of choosing your business and how you solve customer problems.

  • Building brand awareness and trust: Establish credibility and authority through high-quality, informative content.

  • Improving communication: Tailor your messaging to resonate with your target audience and address their needs.

  • Increasing customer engagement: Nurture relationships and provide valuable content throughout the buyer's journey.

By addressing these challenges with strategic content marketing, you can effectively differentiate your brand, build trust, and ultimately persuade customers to choose you over the competition.

Difficulty Differentiating from Competitors

If you're struggling to stand out from competitors, it might be because you haven't clearly defined your unique selling points, your brand story is weak, your messaging is generic, you're not showcasing your expertise, or you're trying to be everything to everyone.

Content marketing can help you differentiate by:

  • Highlighting your USPs: Use content to emphasize what makes your business unique and valuable.

  • Telling your brand story: Craft a compelling narrative that connects with your audience on an emotional level.

  • Creating unique content: Develop engaging content that speaks directly to your target audience's needs.

  • Showcasing your expertise: Position your brand as a thought leader by sharing valuable insights and knowledge.

  • Focusing on niche markets: Tailor your content to specific niche audiences to establish a stronger position.

By using content marketing strategically, you can clarify your value, tell your story, and demonstrate your expertise, making your business stand out from the competition.

Generic Feedback from Customers

Generic customer feedback suggests a lack of deep engagement with your brand, often due to weak differentiation, unclear value proposition, low engagement, impersonal communication, or no clear call to action for feedback.

Content marketing can help by:

  • Highlighting your uniqueness: Showcase what makes you different and better than the competition.

  • Clearly communicating your value: Demonstrate how you solve customer problems and help them achieve goals.

  • Increasing engagement: Encourage interaction and feedback through various content formats.

  • Personalizing communication: Tailor messages to individual needs and interests.

  • Providing clear calls to action: Make it easy for customers to share specific feedback.

By addressing these issues, content marketing encourages more detailed and valuable feedback, which can then be used to improve offerings and strengthen customer relationships.

High Bounce Rates

High bounce rates signal that visitors aren't engaging with your website. This could be due to mismatched content, poor user experience, low-quality content, unclear calls to action, or technical issues.

Content marketing can help by:

  • Aligning content with search intent: Understand what your audience is looking for and create relevant content.

  • Improving UX: Ensure your content is well-structured, easy to read, and visually appealing.

  • Creating high-quality content: Invest in informative and engaging content that provides value.

  • Adding clear CTAs: Guide visitors towards desired actions with clear calls to action.

  • Monitoring for technical issues: Regularly check for broken links or errors that hinder user experience.

By addressing these issues, content marketing helps create a more engaging website experience and reduces bounce rates.

Inconsistent Marketing / Sales Messages

Inconsistent marketing and sales messages confuse customers and damage trust. This often happens when departments are siloed, brand identity is unclear, or there's no documented content strategy.

Content marketing can help by:

  • Bridging communication gaps: Align marketing and sales teams through a shared content strategy.

  • Clarifying brand identity: Define your brand voice and value proposition for consistent messaging.

  • Creating a documented strategy: Outline your goals and key messages to guide content creation.

  • Keeping content updated: Regularly review and update content for accuracy and relevance.

  • Implementing content governance: Establish clear processes for content creation and approval.

By addressing these issues, content marketing ensures consistent, compelling brand experiences that build trust and drive conversions.

Lack of Brand Loyalty

Lack of brand loyalty often means customers don't feel connected to your brand. This can be due to weak emotional connection, lack of engagement, inconsistent experiences, poor value communication, or ignoring customer feedback.

Content marketing can help by:

  • Building emotional connections: Share stories, values, and customer testimonials to humanize your brand.

  • Fostering community: Create opportunities for interaction and engagement through social media and online events.

  • Ensuring consistency: Provide clear and consistent messaging across all channels for a unified brand experience.

  • Communicating value: Clearly articulate your unique benefits and how you solve customer problems.

  • Gathering feedback: Use content to collect customer insights and improve offerings.

By addressing these issues, content marketing helps build stronger relationships with customers, leading to increased brand loyalty and retention.

Low Conversion Rates

Low lead conversion rates often indicate problems with trust, value communication, lead nurturing, and content-offer alignment. Content marketing can help by:

  • Building trust: High-quality content that showcases expertise and provides social proof builds confidence in your brand.

  • Clarifying value: Content can clearly articulate your unique benefits and address customer pain points.

  • Nurturing leads: Targeted content guides leads through the buyer's journey and prepares them for conversion.

  • Aligning content and offers: Consistent messaging and clear calls to action ensure a smooth conversion path.

  • Personalizing experiences: Tailored content increases engagement and relevance, making conversion more likely.

Strategic content marketing helps improve lead quality, nurture relationships, and ultimately drive higher conversion rates.

Price Objections

Price objections often indicate that customers don't fully grasp the value of your offering, don't see how you're different or lack trust in your brand. Content marketing can tackle these issues by:

  • Demonstrating value: Use content like case studies and testimonials to show how your product or service benefits customers.

  • Highlighting differentiation: Clearly communicate what makes your offering unique and worth the price.

  • Building trust: Establish credibility through expert content, customer stories, and industry insights.

  • Aligning with your audience: Ensure your pricing and messaging resonate with your target market.

  • Improving sales messaging: Proactively address price concerns and communicate value effectively.

By using content marketing strategically, you can increase perceived value, build trust, and justify your pricing, leading to fewer objections and more sales.

 

Price Sensitivity

Price sensitivity often indicates that customers don't see enough value in your offerings, don't see how you're different, or don't trust your brand. Content marketing can help by:

  • Showcasing value: Use content like case studies and testimonials to prove your product or service is worth the investment.

  • Highlighting your unique strengths: Clearly communicate what sets you apart from cheaper alternatives.

  • Building trust: Establish credibility through expert content and customer success stories.

  • Understanding your audience: Ensure your pricing and messaging align with your target market's expectations.

  • Focusing on value, not price: Emphasize the long-term benefits and problem-solving capabilities of your offering.

Strategic content marketing can increase perceived value, build trust, and justify your pricing, making customers less sensitive to cost.

Sales Messages that Blend in with Competitors

Sales messages that sound just like your competitors' indicate deeper problems: you're not showcasing what makes you unique, your value proposition is weak, your brand lacks personality, your stories aren't compelling, or you're not focusing on the customer.

Content marketing can help by:

  • Highlighting your differences: Use content to showcase your unique selling points and why you're the better choice.

  • Demonstrating your value: Clearly show how you solve customer problems and help them achieve their goals.

  • Building a strong brand identity: Create content that reflects your brand's personality and values.

  • Telling compelling stories: Connect with your audience on an emotional level through engaging narratives.

  • Focusing on the customer: Create content that addresses their needs, concerns, and aspirations.

Strategic content marketing helps you differentiate your brand, communicate your value, and tell compelling stories, making your sales messages stand out and persuade customers to choose you.

Sales Team Needs a Boost

When your sales team needs a boost, it often points to broader issues like a lack of leads, low brand awareness, or ineffective sales resources and messaging. Content marketing can help by:

  • Generating leads: Valuable content attracts potential customers and provides your sales team with qualified leads.

  • Building brand awareness: Informative and engaging content increases brand visibility and credibility.

  • Empowering sales: Content provides sales teams with resources to educate prospects and address their concerns.

  • Refining sales messaging: Content marketing offers insights into customer needs, leading to more effective communication.

  • Engaging customers: Content nurtures relationships with potential customers throughout their buying journey.

By using content marketing strategically, you can equip your sales team for success, leading to higher motivation and better performance.

Sales Team Struggles to Close Deals

A sales team struggling to close deals often points to broader issues: lack of qualified leads, low brand awareness, limited sales resources, ineffective messaging, and poor customer engagement.

Content marketing can help by:

  • Generating leads: Attract and nurture potential customers with valuable content.

  • Building brand awareness: Increase visibility and credibility through informative and engaging content.

  • Providing sales resources: Equip your sales team with tools like brochures, presentations, and case studies.

  • Refining sales messaging: Develop more effective communication by understanding customer needs.

  • Improving customer engagement: Nurture relationships and build trust with potential customers.

Strategic content marketing empowers your sales team with the resources and support they need to close more deals and improve performance.

Struggling to Reach the Right Buyers

If you're struggling to reach the right buyers, it might be due to a few key issues: not knowing your ideal customer well enough, having a weak online presence, lacking engaging content, not distributing your content effectively, or using generic messaging.

Content marketing can help you overcome these challenges by:

  • Defining your audience: Create detailed buyer personas to understand your ideal customer.

  • Boosting online presence: Optimize your website and content for search engines (SEO) to get found.

  • Creating engaging content: Develop high-quality content that resonates with your audience and encourages sharing.

  • Distributing strategically: Share your content across multiple channels to reach your audience where they are active.

  • Tailoring your message: Craft content that speaks directly to your audience's needs and highlights your unique value.

By using content marketing strategically, you can connect with the right buyers, build brand awareness, and drive conversions.

Unfocused Product/Service Development

Unfocused product development often stems from a lack of customer understanding, a poorly defined value proposition, insufficient market research, poor internal communication, and inadequate feedback loops.

Content marketing can help by:

  • Gathering customer insights: Use content to understand your audience's needs and preferences.

  • Clarifying your value proposition: Communicate the benefits of your products or services and how they solve customer problems.

  • Conducting market research: Explore industry trends, analyze competitors, and gather customer feedback.

  • Improving internal communication: Foster collaboration and ensure alignment on customer needs and product goals.

  • Creating feedback loops: Gather customer feedback to inform product development and ensure continuous improvement.

By leveraging content marketing strategically, you can ensure that your product development is focused, customer-centric, and aligned with your business objectives.

Unsure Buyers

Unsure buyers often signal deeper business challenges like low brand awareness, lack of trust, or difficulty comparing products.

Content marketing tackles these issues head-on by:

  • Educating: Informative content like blogs and videos build awareness and understanding of your offerings.

  • Building credibility: Case studies and expert content position your brand as a trusted authority.

  • Simplifying comparisons: Guides and demos help buyers evaluate options and see your unique value.

  • Reducing risk: Testimonials and guarantees build confidence and address purchase anxieties.

  • Fostering connection: Engaging content and personalized communication build relationships and trust.

Strategic content marketing empowers buyers with the knowledge and confidence they need to choose your product or service.

 

Transform Your Business

Buyer Enablement Content

Empower your customers to make informed decisions, build trust, and shorten the sales cycle.

Marketing Enablement Content

Attract and engage the right audience with targeted messaging that resonates.

Sales Enablement Content

Equip your sales team with compelling tools and resources to close deals faster and more effectively.

Strengthening Your Unique Selling Points (USPs)

Highlight the specific benefits and features that differentiate your offerings.

Strengthening Your Unique Value Proposition (UVP)

Clearly articulate what sets you apart and why customers should choose you.

How the LDMC Process Works

Turn your business challenges into stepping stones for success!

1. Deep Dive

Gain a thorough understanding of your business, target audience, and specific challenges.

2. Strategic Planning

Develop a customized strategy tailored to your unique needs and goals.

3. Content Creation

Craft compelling and persuasive content that resonates with your audience and drives action.

4. Implementation & Optimization

Work closely with you to implement the strategy and continuously refine it for optimal results.

Client Projects

Landing Pages That Work: Transforming a Small Business's Online Presence

The Problem: Landing Pages That Didn't Connect

Do you know those landing pages that just miss the mark? They leave you confused, unsure of what to do next, and ultimately, clicking away. That's exactly what was happening with a client's landing pages. The message was unclear, calls to action were weak, and the overall experience felt disjointed. This was hurting their content marketing and sales efforts, and it was time for a change.

The Solution: Creating Landing Pages That Convert

A close look at their existing landing pages identified areas where the messaging, design, and user experience could be improved. For the landing pages to be effective, they needed to be a key part of the content marketing strategy and work seamlessly with the sales process.

Crafting Content That Speaks to Customers

Compelling copy was crafted that clearly explained the benefits of their products or services, directly addressed the challenges their customers face, and created a sense of urgency to take action. Strong headlines, benefit-driven subheadings, and concise, persuasive body copy truly resonated with the target audience.

Making it Easy for Customers to Say Yes

The page layout was optimized to make it easy for visitors to navigate and take action. Calls to action were strategically placed, navigation was simplified, and elements like testimonials and social proof were incorporated to build trust. By aligning the landing pages with the sales strategy, a seamless experience was created that guided visitors toward making a purchase.

The Outcome: More Engagement, More Leads, More Sales

The revamped landing pages spoke directly to the target audience, resulting in increased engagement and conversions. The optimized user flow and persuasive copy created a smooth customer journey, turning website visitors into qualified leads and ultimately driving sales.

Transform Your Small Business's Online Presence

Expertise in content marketing and sales enablement transformed the client's landing pages into powerful business tools. If you're ready to see your small business thrive online, let's work together to turn your landing pages into conversion machines!

Budget-Friendly Website That Transformed a Small Business

Challenge: A small business with limited resources lacked a website and CRM, hindering its ability to reach potential customers and grow. Traditional website development seemed out of reach due to budget constraints.

Solution: HubSpot CMS offered a cost-effective solution with powerful built-in marketing and sales tools. The business could create a professional-looking website without the need for extensive technical knowledge or a large budget.

Implementation:

  • Content that Attracts & Educates: The website featured a clean design, easy navigation, and informative content tailored to the target audience. A blog section became a platform for sharing valuable insights and establishing the business as a thought leader in its industry.

  • Turning Visitors into Customers: HubSpot's marketing automation tools streamlined lead generation and nurturing. Targeted landing pages, email campaigns, and workflows guided potential customers through the sales funnel, resulting in more qualified leads.

  • Personalized Engagement That Drives Results: Integration with HubSpot CRM enabled tracking of customer interactions and insights. Personalized content and campaigns based on individual preferences and behavior led to more meaningful engagement and higher conversions.

Outcome:

  • A Digital Platform That Works: The business gained a powerful online presence that showcased its brand, acted as a content marketing engine, and streamlined sales efforts. The website attracted and engaged the target audience, nurtured leads, and drove growth, all without breaking the bank.

Key Takeaways:

  • HubSpot CMS empowers small businesses: Cost-effective website creation and built-in marketing and sales tools level the playing field.
  • Content is king: Informative and engaging content attracts potential customers and establishes authority.
  • Automation streamlines processes: Lead generation and nurturing become more efficient, saving time and resources.
  • Personalization drives results: Tailored content and campaigns lead to increased engagement and conversions.

 Even with limited resources, small businesses can achieve significant online success with the right tools and strategies. HubSpot CMS provides a budget-friendly solution that enables businesses to build a professional website, attract customers, and drive growth.

Content Refresh Success: Driving Engagement and Conversions
A client faced challenges with their existing blog posts and landing pages, which were not generating the desired engagement and conversions or supporting their sales enablement strategy. It was time for a revitalization.
 
The Solution:
A comprehensive content refresh strategy was implemented, focusing on core content marketing principles and aligned with the client's sales enablement goals.
 
  1. Content Audit: A thorough audit was conducted, analyzing each piece of content for accuracy, relevance, SEO optimization, and effectiveness.

  2. Revitalization: Existing content was updated with fresh insights, statistics, and examples. The content was also repurposed into new formats for broader reach.

  3. Optimization: Blog posts received attention-grabbing headlines, compelling narratives, and actionable takeaways. Landing pages were revamped with persuasive copy, clear calls to action, and optimized user flows. New content pillars were created to target emerging trends and keywords.
Results:
The content refresh led to impressive results:
  • Increased Website Traffic: Optimized content drove significantly more visitors to the website.

  • Decreased Bounce Rates: Improved relevance and engagement kept visitors on the site longer.

  • Improved Conversion Rates: Clear calls to action and optimized user flows led to a notable increase in conversions.

  • Enhanced Brand Authority: Refreshed content positioned the client as a thought leader.
By focusing on core content marketing principles and sales enablement, the client's website was transformed into a powerful tool for lead generation and conversion.
Driving Organic Traffic and Lead Generation with Content Marketing and Sales Enablement

A client's existing blog lacked the necessary focus, keyword optimization, and consistency to effectively drive organic traffic and generate qualified leads. It was time to implement a new strategy.

The Solution:

A comprehensive content marketing approach was adopted, aligning keyword optimization and content creation with the client's sales enablement objectives.

  1. Keyword Research: In-depth research was conducted to identify high-value search terms relevant to the target audience and business goals.

  2. Content Calendar: A comprehensive calendar was developed, outlining topics and publishing frequencies to ensure consistent, valuable content.

  3. Content Creation: Engaging, informative blog posts were crafted, incorporating targeted keywords and optimized for SEO.

  4. Sales Enablement Focus: Content addressed audience pain points, offered solutions, and subtly highlighted the client's products or services.

Results:

The strategic approach led to significant improvements:

  • Increased Organic Traffic: SEO-optimized content drove a substantial increase in organic search traffic within months.

  • Surge in Website Visitors and Leads: Increased traffic translated to more visitors, many converting into qualified leads due to relevant content.

  • Thought Leadership: The blog established the client as a trusted resource and thought leader.

By combining content marketing and sales enablement, the client's blog transformed into a powerful lead generation tool. The data-driven strategy, engaging content, and SEO expertise resulted in increased organic traffic, website visitors, and a steady flow of qualified leads.

Content That Delivers

Whether you need to develop a comprehensive content marketing strategy, create compelling sales enablement materials, or boost your organic traffic with SEO-driven content, LDMC has a solution.

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